Frequently Asked Questions

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How do I track my order?

You will be sent a tracking number via email once your order has been processed and shipped.

How long is shipping?

Due to our high volume of orders, please allow up to 1-3 days for processing (5-7 days during peak season November-January). After your order is processed, it will be shipped.

Standard US Shipping: 7-14 Days

International shipping: 8-15 Days

We appreciate your patience.


30 Day No Hassle Refund

Not Satisfied? Get a full refund up to 30 days after purchase!

How do I contact Cozy Baby?

For any questions or concerns, please feel free to reach out to Cozy Cradle customer service at